SUPPORT

Support & Customer Service


Easyjumpo Support Center

Welcome to Easyjumpo Support! We specialize in advertising inflatables & custom inflatable models with US warehouse stock & fast fulfillment. Our team is ready to assist you with orders, shipping, setup, warranty, and after-sales support.


How to Contact Us

  • Email: info@easyjumpo.com
  • Response Time: Within 24 hours on business days
  • Live Chat: Available on our website (Mon–Fri 9:00–18:00 EST)
  • Order Inquiries: Please include your order number for faster help

Shipping & Fulfillment (US Warehouse)

  • Stock & Shipping: Most items ship from our USA warehouse within 1–3 business days
  • Delivery Time: 3–7 business days across the US
  • Tracking: A tracking number will be sent to your email once shipped
  • International Shipping: Contact us for a quote

Returns & Refunds

  • Eligibility: Requests within 2 days of delivery
  • Conditions: Items must be unused, in original packaging, not damaged
  • Quality Issues: We cover return shipping for manufacturer defects
  • Process: Email support with order number + photos/videos → we send a return label
  • Refund: Processed within 3–5 business days after receiving & inspecting return

Warranty & Repair

  • Warranty: 15-day warranty against manufacturing defects
  • What’s Covered: Seam issues, material defects, blower malfunctions (non-human damage)
  • What’s Not Covered: Improper use, outdoor weather damage, accidents, unauthorized repairs
  • Support: Free repair guides + replacement parts available for purchase


Setup & Usage Help

  • All inflatables include detailed setup instructions
  • Proper inflation, anchoring, and storage extend product life
  • For setup troubleshooting, contact our support team

Custom Inflatables Support

  • We accept custom advertising inflatables (logos, shapes, sizes)
  • Lead time: 15–25 business days (depends on design)
  • Email: artwork + dimensions for a free quote

FAQ


Do you have stock in the US?


Yes, most advertising inflatables are ready to ship from our US warehouse.

How fast is delivery?


Orders ship in 1–3 days; delivery in 3–7 days to most US locations.

What if my inflatable arrives damaged?


Contact us within 7 days with photos/videos. We will resend or refund promptly.

Can I customize my inflatable?


Yes, we offer full custom printing & sizing for brand advertising.

Do you provide repair kits?


Yes, repair kits are available; contact support to order.

 

WHOLESALE: If you're interested in becoming a retail partner, please email us and with the products you are interested in. We do not offer wholesale pricing on Big Shiny Balls collections.

CUSTOM ORDERS: If you're reaching out about a custom order or custom shape, please email info@easyjumpo.com. Please include a photo reference, size(s), and delivery deadline.